Client-Centric Service Design:
Leveraging decades of experience in service management, we assist organisations in designing services that meet and exceed client expectations, ensuring maximum value creation and enhanced client satisfaction.
Best Practice Service Management Consulting
By applying ITIL4 principles, we guide businesses in transforming their IT Service Management practices. This includes integrating the ITIL4 Service Value System to foster agility, resilience, and innovation in service delivery.
Tailored Continual Improvement Solutions
Recognising that each organisation is unique, we provide customised service improvement plans that build on existing capabilities, enabling iterative improvement and greater operational efficiencies.
Process Optimisation and Automation:
Through targeted process analysis, we identify and eliminate inefficiencies, enabling automation that reduces operational costs and frees up resources for strategic initiatives.
IT Business Alignment and Integration
Tano Consultancy ensures that business and IT services are not only aligned but are co-creators of value. By fostering a culture of collaboration and transparency, organizations benefit from seamless service integration.
Performance Metrics and Governance:
i. IT / Business Governance
ii. Objectives and Key Result Consulting
iii. Client Insight & Experience
We establish robust performance measurement systems and governance frameworks, ensuring that services consistently meet organisational objectives and deliver sustained value.
We deliver a comprehensive Client Insight & Experience Strategy that combines feedback collection, satisfaction analytics, and performance KPIs. Designed to uncover service gaps and improvement opportunities, this program empowers your team to enhance client engagement, loyalty, and long-term value.
Culture and Behavior Program
We focus on developing a comprehensive culture program that fosters the right behaviors to drive service excellence.
Through tailored training, leadership development, and employee engagement strategies, we help organisations instill a customer-centric mindset at every level.
By aligning values, behaviors, and performance expectations, our tailored program ensures that employees consistently deliver exceptional service experiences.
We integrate best practices, real-world scenarios, and continuous reinforcement to create a sustainable culture of excellence, enhancing customer satisfaction, loyalty, and overall business success.
ITIL4 & DevOps Upskilling Program
In partnership with The SM Hub Africa, we are deeply passionate about helping businesses and their people stay resilient through change.
The SM Hub Africa, invested time and effort into developing
solutions that are not only world-class and internationally recognized — but also affordable, accessible, and tailored for real impact.
This is why they have created their Training Subscription Service Offering — a strategic, cost-effective approach to upskilling your teams.
This offering includes access to ITIL4 and DevOps e-Learning training, inclusive of exams and internationally recognized qualifications, with potential cost savings of up to 60%.